Shared thoughts on Zendesk rebuffing the offer. Worth deferring given good quarterly results. While CX platform building is the right aspiration & Zendesk is a solid CS player, making an oddly costly leap to bridge the gap, paralleling history, should give greater pause. Read more (requires TC+)
https://techcrunch.com/2022/02/11/zendesk-spurns-17b-private-equity-takeover-offer/