originally: https://customerthink.com/how-frameworks-help-close-the-experience-gap-and-sustain-business-continuity/
Good frameworks are enduring and help you offset the loss of intellectual capital and its impact on customer experience. The needs evolve at different stages…
One practiced implementation of continuity planning is scenario analysis and planning and playing out contingency plans, especially in regards to potential market shifts, changing customer requirements, and competitor moves.
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