Customer Obsession is about the Relationship
Photo by Frank Cone Mistake killing startups and wasting company ops cycles… As a startup or brand, customer obsession isn’t just about your obsession. It
Startups
Creative Destruction Lab (CDL): Speed, Efficiency & Scale
Why I mentor My first true venture in the energy sector 20 years ago was a near disaster. We had little knowledge of high-growth strategies/tactics,
Importance of Ops as an Investor
I join Calibermind‘s VP of Marketing and host, Camela Thompson, in an episode of the Revenue Marketing Report. She and I discuss four methods to understanding
PE Hunting: M&A on the Rise
Starting 6-8 months ago, I began sharing that PE and M&A were to take center stage this year and over the next couple of years.
Zendesk spurns $17B private equity takeover offer | TechCrunch+ (Extra Crunchy)
Shared thoughts on Zendesk rebuffing the offer. Worth deferring given good quarterly results. While CX platform building is the right aspiration & Zendesk is a
2021 Trends & 2022 Predictions for Martech and Marketing (martechalliance.com)
Delivered a handful of predictions collected by Carlos Doughty CEO of the wonderful Martech Alliance crew alongside the giants in the industry including Scott Brinker,
Cookies, Rocks, and the 1% Advantage
The remarkable Brent Leary invites me back on a Few Good Minutes to discuss the idea of why 1% performance can be useful. Small Business
The 1% Performance Improvement
As a guest for Brent Leary, an authority on CRM, CX, and many related disciplines, I share more about why 1% performance can make a
SpeedBumps Live! Martech, Startups & Giving Back
What a great session with Paul Carpenter and Javier Santana from the highly respected experience agency Launch. Their SpeedBumps Live sessions are in-depth, insightful, and
Startups & Mentorship | Begin the Begin Podcast
Listen along to Jeff Hilmire and I as we discuss some of our backgrounds, why mentorship and diversity is important, and how to prioritize your