Customer Obsession is about the Relationship
Photo by Frank Cone Mistake killing startups and wasting company ops cycles… As a startup or brand, customer obsession isn’t just about your obsession. It
Leadership
CRM Industry 2023 Commentary
I co-anchored (w. Bob Stutz) delivered our comprehensive views of 2023 for the CRM space, co-hosted by Brent Leary & Paul Greenberg, after a series
Salesforce EoY Movements
Had a chance to comment on various Executive movements around Salesforce. Overall, cycle and tenure plans are in place well before announcements. Sometimes the timing
Creative Destruction Lab (CDL): Speed, Efficiency & Scale
Why I mentor My first true venture in the energy sector 20 years ago was a near disaster. We had little knowledge of high-growth strategies/tactics,
Investor Mindset for Hiring CMOs
Had a wonderful conversation on the CRM Playaz with Brend Leary and Paul Greenberg inspired by a post (see below) on some findings on evaluating
Importance of Ops as an Investor
I join Calibermind‘s VP of Marketing and host, Camela Thompson, in an episode of the Revenue Marketing Report. She and I discuss four methods to understanding
Growth Planning & Budgeting Observations in ’22
Over the last 2 quarters, I’ve reviewed or engaged in 19 budget & business planning streams. Four (4) interesting tidbits about their final budgets/plans… Companies:
PE Hunting: M&A on the Rise
Starting 6-8 months ago, I began sharing that PE and M&A were to take center stage this year and over the next couple of years.
2021 Trends & 2022 Predictions for Martech and Marketing (martechalliance.com)
Delivered a handful of predictions collected by Carlos Doughty CEO of the wonderful Martech Alliance crew alongside the giants in the industry including Scott Brinker,
Cookies, Rocks, and the 1% Advantage
The remarkable Brent Leary invites me back on a Few Good Minutes to discuss the idea of why 1% performance can be useful. Small Business