Growth. Investing. AI. Marketing Technology.
A new piece on data and AI bias’. We will continue to remind and reimagine how we apply new technologies. Read more at CMS Wire… https://www.cmswire.com/customer-experience/avoid-data-and-ai-biases-for-stronger-cx-outcomes/
Photo by Frank Cone Mistake killing startups and wasting company ops cycles… As a startup or brand, customer obsession isn’t just about your obsession. It is about a deep understanding … More
I co-anchored (w. Bob Stutz) delivered our comprehensive views of 2023 for the CRM space, co-hosted by Brent Leary & Paul Greenberg, after a series of thoughtful predictions and discussions … More
Had a chance to comment on various Executive movements around Salesforce. Overall, cycle and tenure plans are in place well before announcements. Sometimes the timing gets in the way, but … More
Why I mentor My first true venture in the energy sector 20 years ago was a near disaster. We had little knowledge of high-growth strategies/tactics, underestimated funding, and mistaken knowledge … More
Had a wonderful conversation on the CRM Playaz with Brend Leary and Paul Greenberg inspired by a post (see below) on some findings on evaluating and selecting CMOs. https://youtu.be/fnorTDWGctI?t=1574 I … More
B2B has had challenges breaking into the Web 3.0 has been a challenging. A few of us delivered on some comments, thoughts and some insights. B2B Marketing Playbook for Web … More
I join Calibermind‘s VP of Marketing and host, Camela Thompson, in an episode of the Revenue Marketing Report. She and I discuss four methods to understanding startup investing, the importance of … More
Over the last 2 quarters, I’ve reviewed or engaged in 19 budget & business planning streams. Four (4) interesting tidbits about their final budgets/plans… Growth companies and performance execs start … More
Elon Musk always keeps things interesting. Ron Miller, one of the top enterprise reporters in the space, reflects on Salesforce’s past interest with Twitter as well as current discussions around … More