CRM Evolutions 2018 – From Operations to Intelligence

From Operations to Intelligence: The Continued Evolution of Marketing, Sales, & Customer – presentation

The marketing technology landscape has experienced tremendous growth in the past few years. This session looks at the technologies, including artificial intelligence, account-based marketing, customer experience, customer data platforms, and talent management, that are driving this growth; the overall vendor landscape; what these changes mean; and how they will affect individual companies. It dives into alignment and go-to-market strategies, new perspectives where data now serves as intelligence, and why these areas will become game changers for your organization and careers.

Revenue Analysis of a Website

I’m a huge Seth Godin fan and hope to be as inspired as his writings demonstrate.    If you haven’t already, I suggest buying his book “Permission Marketing“.  His notions back in 1999 spawned what we know about marketing today.    This and another book “The Quiet Revolution in Email Marketing” Bill Nussey of Silverpop (my former CEO) helped transform me from an HTML dabbler geek to understanding that the new method of marketing/selling is buyer centric, rational and methodical.

Seth’s latest blog post, discusses a different perspectives on the usual “light” analytics provided by webmasters.  The six elements are broken down into two categories:

1) Revenue items require good funnel metrics.
2) Cost elements will require insights with the help of IT and good marketing finance.

Seth mentions that you can use these metrics to explain successful vs. unsuccesful company websites, however if well defined, you should be able to take these metrics to compare the “truth” behind one campaign vs. another.